Acceptable Use Policy

Last updated: September 4, 2026

1. Purpose & Scope

This Acceptable Use Policy ("AUP") defines the rules and guidelines for using TranscribePro's AI-powered transcription services. By using our platform, you agree to comply with this policy. This policy applies to all content forms including text transcriptions, AI-generated summaries, and user-submitted prompts.

2. Content Standards & Prohibited Categories

TranscribePro explicitly prohibits generating the following six categories of content:

  • Pornography / NSFW Content — Any sexually explicit material
  • Violence / Gore — Violent or graphic content
  • Hate Speech — Content promoting hatred or discrimination
  • Child Safety (CSAM) — Any content involving sexualization of minors
  • Deepfake / Impersonation — AI-synthesized content impersonating real individuals
  • Copyright / Trademark Infringement — Content violating intellectual property rights

2.1 Zero Tolerance Violations

The following violations result in immediate termination and mandatory reporting to authorities:

  • Child Sexual Abuse Material (CSAM) — Any content involving sexualization of minors in any form
  • Terrorism & Extremism — Content promoting or assisting terrorist activities
  • Mass Destruction Instructions — Instructions for creating weapons of mass destruction
  • Genocide Incitement — Content promoting racial or ethnic hatred leading to violence
  • Non-Consensual Deepfake — Deepfake sexual content targeting real individuals without consent

2.2 General prohibitions

You agree NOT to use TranscribePro to:

  • Generate illegal, defamatory, harassing, or fraudulent content
  • Create or distribute deepfake content impersonating real individuals
  • Generate content involving minors in any unsafe situations
  • Create malware, phishing content, or cyberattack tools
  • Infringe on third-party intellectual property or privacy rights
  • Bypass or interfere with platform security features
  • Resell or redistribute access without written approval
  • Use AI output as professional advice (medical, legal, financial) without verification
  • Generate spam or fraudulent content
  • Use jailbreak prompts to circumvent safety filters

3. Content Moderation System

TranscribePro employs a multi-layer moderation system combining automated filtering with human review.

3.1 Automated Moderation (Real-time)

All requests and generated content undergo real-time safety scanning:

  • Input Filtering: Prompt keyword, semantic, and intent analysis
  • Output Filtering: Real-time safety assessment of generated content
  • Usage Pattern Analysis: Monitoring for abnormal API usage behavior
  • Safety Models Used: Multi-layer content filtering including input/output analysis and usage pattern monitoring

3.2 Human Review

  • Automatically flagged content enters human review queue
  • User-reported content is reviewed by our Trust & Safety team
  • Moderation team operates during business hours (UTC+8)
  • All moderators complete content safety training and sign NDAs

3.3 Periodic Audits

  • Random sampling review conducted monthly
  • Regular evaluation and optimization of automated moderation accuracy

3.4 Content Severity Levels

Level Description Response Time Action
L1 Critical Child safety, terrorism 2 hours Immediate block + report to authorities
L2 High Risk Serious violations 24 hours Content removal + account suspension
L3 Medium Risk General violations 3 business days Warning + content removal
L4 Low Risk Minor violations 5 business days Warning + content modification request

4. Reporting Mechanism

4.1 When to Report

  • Content that violates this policy
  • Child safety concerns or CSAM
  • AI impersonation or rights violations
  • Other policy violations

4.2 Reporting Principles

  • Confidentiality: Reporter identity is strictly protected
  • Neutrality: All reports undergo independent, objective review
  • Anti-Abuse: Malicious or false reports are logged and addressed

5. Reporting Channels

You can report violations through:

6. Response & Processing Times

Violation Type Initial Response Resolution
L1 Critical Within 2 hours Within 24 hours
L2 High Risk Within 24 hours Within 3 business days
L3 Medium Risk Within 3 business days Within 7 business days
L4 Low Risk Within 5 business days Within 15 business days

If extended processing time is needed, we will proactively notify the reporter with reason.

7. Enforcement Actions

Action Description When Applied
1. Content Warning Written warning requiring content deletion or modification First minor violation
2. Content Removal Remove violating content from platform Confirmed L3-L4 violations
3. Feature Restriction Reduced API limits or model access Multiple minor or single L3 violation
4. Account Suspension Temporary suspension pending review L2 or accumulated violations
5. Permanent Ban Permanently terminate access L1 or multiple L2 violations
6. Legal Action Report to law enforcement, cooperate with investigation L1 violations with potential legal implications

8. Appeals Process

If you disagree with an enforcement action, you may submit an appeal within 15 business days of receiving the notification:

  • Appeal Email: appeal@transcribepro.com
  • Processing Time: Within 10 business days
  • Review Process: Independent moderator not involved in the original decision will conduct the review

9. AI-Specific Prohibitions

In addition to general prohibitions, given the AI nature of our service, you explicitly agree NOT to:

  • Use inputs, outputs, model responses, or any derivative data to train, fine-tune, benchmark, distill, or otherwise develop any AI/ML model that competes directly or indirectly with TranscribePro
  • Systematically scrape or collect model outputs at scale for purposes beyond your authorized personal use
  • In harmful contexts, present AI-generated content as work of human professionals (licensed doctors, lawyers, or financial advisors)

10. Transparency & Policy Updates

  • We may update this policy at any time
  • Major changes will be notified at least 15 days in advance
  • Continued use of the platform constitutes acceptance of updated policy

11. Contact

For questions about this Acceptable Use Policy, contact us: