Refund Policy

Last updated: September 4, 2026

1. Overview

TranscribePro aims to ensure customer satisfaction with our AI-powered transcription services. This Refund Policy outlines how we handle refund requests for payments processed through Waffo Pancake (our payment processing and Merchant of Record partner).

2. Credit Purchases

Credit pack purchases (one-time purchases of transcription minutes):

  • 7-Day Unused Credits Guarantee: Full refund if credits remain unused within 7 days of purchase
  • Non-Refundable After Use: Once credits have been consumed, they are non-refundable
  • Credit Expiration: Purchased credits expire 12 months from the date of purchase
  • Non-Transferable: Credits are tied to your account and cannot be transferred

3. Credit Pack Refunds

For credit pack purchases:

  • 7-Day New Customer Guarantee: First-time subscribers may request a full refund within 7 days of initial charge, provided usage does not exceed [X]% of plan quota
  • Duplicate Charges: Full refund for duplicate charges due to billing errors
  • Service Interruption: For verified service interruptions exceeding 72 hours due to our cause, prorated refund or credit compensation
  • Legal Rights: Statutory withdrawal rights (e.g., EU/UK 14-day cooling-off period) are preserved where applicable

4. How to Request a Refund

To request a refund, contact our support team at refunds@transcribepro.com with:

  • Your account email address
  • Date of purchase
  • Transaction ID (if available)
  • Reason for the refund request

We will respond within 2 business days and process eligible refunds within 5-10 business days, returned to the original payment method.

5. Non-Refundable Items

  • Credits already consumed
  • Credits purchased more than 7 days ago and already partially used
  • Annual subscription fees requested more than 30 days after initial purchase
  • Accounts terminated due to violations of Terms of Service or Acceptable Use Policy
  • Refund requests after the statutory withdrawal period (where applicable)

6. Chargebacks

If you dispute a charge directly with your bank or credit card company (chargeback), your TranscribePro account may be suspended pending investigation. We encourage you to contact us first to resolve any billing issues at billing@transcribepro.com before initiating a chargeback.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email at least 14 days before taking effect.

8. Contact

For refund-related inquiries, please contact us: